Privacy Policy

Who we are

Our website address is: https://byecolodge.com.

Content

  1. Scope of Policy
  2. Introduction
  3. What is Personal Information?
  4. How Do We Process Personal Information?
  5. Types of Information We Process
  6. Use of Your Information
  7. Newsletter Subscribers
  8. Third-Party Policies
  9. Opting Out
  10. Information Access
  11. Data Security
  12. Limitation of Liability
  13. Data Retention
  14. Changes to This Policy
  15. Governing Law
  16. Feedback
  17. Complaints


1. Scope of Policy

This privacy policy (“Policy”) applies to the processing of all Personal Information received by ByEcolodge SAS (“ByEcolodge” / “we” / “us” / “our”), regardless of how such information is collected – whether electronically, verbally, via our websites, or through engagement with our services.


2. Introduction

At ByEcolodge, we prioritize the privacy of every individual engaging with us. We encourage you to read this Policy carefully to understand (i) the type of Personal Information we may process, (ii) how we collect and process your Personal Information, (iii) who is responsible for managing and safeguarding the collected Personal Information, (iv) the circumstances under which we may share Personal Information with third parties, and (v) how you can access, amend, or delete Personal Information collected by us.

By engaging with ByEcolodge through our websites, email, or using our services, you acknowledge that you have read this Policy and consent to the processing of your Personal Information as described herein. If you do not wish to consent, please email us at info@byecolodge.com.


3. What is Personal Information?

Personal Information refers to any data that identifies you as an individual or, where applicable, a legal entity. This includes, but is not limited to, your name, physical and postal addresses, email address, gender, age, nationality, and any other information that can be linked to you.


4. How Do We Process Personal Information?

We collect Personal Information both actively and passively through various means:

  • Active Collection: Information you provide directly, such as when you make inquiries, subscribe to newsletters, or complete forms on our websites.
  • Passive Collection: Information gathered through technologies like cookies and web beacons, including your web browser type, operating system, visit times, and pages viewed.


5. Types of Information We Process

We process the following types of information:

  • Active Information:
    • Name, surname, gender, age group, and weight
    • Physical address
    • Email address
    • Phone number
    • Passport and identity details
    • Company details
    • Personal opinions, views, interests, and preferences
    • Emergency contact details
    • Medical and dietary requirements
  • Passive Information:
    • Web browser type
    • Operating system
    • Visit times and pages viewed

We do not process credit card information directly, using secure third-party gateways for payments instead.


6. Use of Your Information

Personal Information will only be used as outlined in this Policy or as specifically disclosed at the time of collection. We may use your information for purposes such as:

  • Verifying your identity
  • Correspondence related to our services or products
  • Processing payments and refunds
  • Delivering services and products
  • Conducting research and analysis
  • Personalizing your experience
  • Marketing tailored to your interests

We may share your information with subsidiaries or third-party service providers to facilitate our services. These providers are required to comply with this Policy.


7. Newsletter Subscribers

If you subscribe to our newsletter, we will send you periodic emails about our offers and services. You can unsubscribe at any time by clicking the «unsubscribe» link in the emails or contacting us directly


8. Third-Party Policies

Our websites and marketing materials may link to third-party sites with their own privacy policies. We are not responsible for the practices of these sites and recommend reviewing their policies before providing any information.


9. Opting Out

You may opt out of data collection and processing by emailing us at info@byecolodge.com. You can also unsubscribe from our newsletters via the provided link in each email.


10. Information Access

You have the right to access, correct, or delete your Personal Information. To do so, email us at info@byecolodge.com. We may need to verify your identity before processing your request


11. Data Security

While we take reasonable steps to protect your data, we cannot guarantee complete security. Data transmission over the internet is inherently insecure, and we cannot ensure the security of data sent to our site.


12. Limitation of Liability

By accepting this Policy, you agree to indemnify ByEcolodge against any unauthorized access or unlawful processing of your Personal Information by third parties.


13. Data Retention

Your Personal Information will be stored securely on our servers, possibly in destinations outside of Colombia, in compliance with applicable data protection laws.


14. Changes to This Policy

We may update this Policy at any time. The updated Policy will be posted on our website.


15. Governing Law

This Policy is governed by the laws of Colombia


16. Feedback

We welcome your feedback on this Policy. Please contact us at info@byecolodge.com with any questions or comments.


17. Complaints

If you believe we have processed your Personal Information contrary to this Policy, please first attempt to resolve the issue with us. If unsatisfied, you may lodge a complaint with the relevant authorities.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select «Remember Me», your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

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